FAQs

What is the timeframe for returns?
Returns are accepted within the designated return period, provided the items are unused, unwashed, and in their original packaging.

How can I initiate a return request?
Please contact our customer service team with your order details before returning any products. Unauthorized returns may not be accepted.

Are return shipping fees covered by the store?
Customers are responsible for return shipping costs unless the return is due to a defective or incorrectly shipped item.

When will my refund be issued?
Refunds are processed after the returned item has been received and inspected. This typically takes several business days.

Do you offer exchanges?
Exchanges may be arranged depending on stock availability. Please contact our support team for guidance.

Are discounted items eligible for return?
Items marked as final sale or clearance are generally non-refundable unless otherwise stated.

What should I do if my order arrives damaged or incorrect?
Please contact us promptly with supporting photos or videos so we can assist you with a replacement or refund.

Can I modify or cancel my order after checkout?
Order changes or cancellations may be possible before processing. Once the order has shipped, changes cannot be made.

How will I receive my refund?
Approved refunds are issued to the original payment method used at checkout.

Which items cannot be returned?
Items showing signs of wear, alteration, damage, or missing original packaging may not qualify for return.